Do your customers tweet you for support? And are you looking for improvements in your customer care on Twitter and wondering how you can use it in Social Media Marketing.
The first tip is to move customer service discussions to a direct message (DM) thread. This will help your team quickly resolve issues.In this article, I will teach you how and why use Twitter DM for customer service.
The first tip is to move customer service discussions to a direct message (DM) thread. The new DM will help your team quickly resolve issues.
In earlier versions of Twitter DM, you can only send a message if you are following another user. In the new Twitter DM feature, there is no need to follow another user to start a private chat.
1) Update Your Settings
Login to your Twitter account and go to your account’s security & privacy settings. Tick the check box that says “Receive Direct Messages From Anyone” and click SAVE CHANGES.
If you don’t tick the checkbox, then only users you follow will be able to send you a DM.
2) Create A Custom Direct Message URL
Keep your Twitter numeric ID handy. You can find in your Twitter account settings. For example, your ID is 00000000, append this to the following URL:
Replace 00000000 with your Twitter numeric ID.
Now when you share above URL with you numeric ID in Twitter discussion, it will let other user to start a conversion by clicking Send A Private Message.
Social Media Marketing
Lastly, the catch is that once you are succeeded in bringing customers to your Twitter discussions, you can easily use social media marketing strategies and introduce new services, products.