Social Media Marketing: How To Use Twitter Direct Messages To Improve Customer Care

How To Use Twitter Direct Messages

Do your customers tweet you for support? And are you looking for improvements in your customer care on Twitter and wondering how you can use it in Social Media Marketing.

The first tip is to move customer service discussions to a direct message (DM) thread. This will help your team quickly resolve issues. Continue reading “Social Media Marketing: How To Use Twitter Direct Messages To Improve Customer Care”